[Live] AI Agents, can they fight fraud?
A live podcast about the role of AI agents in the future of fraud prevention featuring insights from expert fraud fighters, a live studio audience, and ChatGPT!
In this live recording of Good Question, we explore the role of AI agents in the future of fraud prevention with expert fraud fighters, a live studio audience, and (of course) ChatGPT!
This lively discussion focuses on the integration of AI agents into fraud-fighting strategies to streamline operations, enhance accuracy, and improve team efficiency. Our guests start by reflecting on the impact of generative AI tools like ChatGPT, discuss their potential to reduce the "toil" fraud operations teams face, and debate whether AI might eventually replace certain roles or merely augment human expertise.
Our guests also interact with the audience, responding to real-time questions and feedback! Throughout the conversation, they emphasize the importance of embracing AI tools while ensuring that human judgment remains central in fraud detection processes, especially in handling complex and nuanced cases.
They also touch on the evolving nature of fraud threats, with AI being leveraged by both defenders and bad actors, and how fraud fighters must stay vigilant as AI technology advances.
Interesting moments...
- 04:48 — "You can prompt an LLM telling it it’s a fraud analyst, and your job is to detect fraud … and it will do that while accessing all the same tools your operations team has today."
- 07:02 — "Even with machine learning … there's still a huge amount you have to do on the human side. That leads to a metric that I call ‘toil.' You think of serfs toiling on a farm, on a castle. The toil really is one of the hardest things to optimize for in the current business environment.”
- 08:59 — "AI agents brought down our documentary review and due diligence time by 99% in some cases, cutting it from 17 minutes down to about a minute. The AI agent packaged everything accurately with some highlights that my team would have spent another two minutes sussing out of information or potentially could have missed. When you toil a lot, your accuracy of investigation goes down."
- 10:16 — "To understand risk, you have to connect all these different data points to tell a true story; AI agents are good at collecting and analyzing large amounts of data over time."
- 15:57 — "The one that actually scares me: The bots and automated tools fraudsters are using … We had an attack on our credit card program that was highly automated and sophisticated."
- 50:07 — "None of us went to university for this. It was a job you fell into by accident, and you just happened to be an addict or hyper-focused? This is the greatest job in the world — how could anybody do anything different?"
The episode wraps up with an engaging Q&A from the live audience, exploring the future of fraud management, AI adoption timelines, and the importance of staying agile in the ever-changing fraud landscape. AI agents promise significant efficiency gains, but their full integration will require ongoing education, adaptation, and collaboration between human professionals and AI tools.
Tune in to this episode for a deep dive into AI agents' role in fraud detection, the challenges and opportunities they present, and what fraud fighters need to know as they prepare for 2025.
P.S. Need a little levity in your day? Listen to the end of the podcast to hear each episode’s bloopers!
Sources cited
About the Guests
Brianna Valleskey is the Head of Marketing at Inscribe AI. A former journalist and longtime B2B marketing leader, Brianna is the creator and host of Good Question, where she brings together experts at the intersection of fraud, fintech, and AI. She’s passionate about making technical topics accessible and inspiring the next generation of risk leaders, and was named 2022 Experimental Marketer of the Year and one of the 2023 Top 50 Woman in Content.
Ronan Burke is the co-founder and CEO of Inscribe. He founded Inscribe with his twin after they experienced the challenges of manual review operations and over-burdened risk teams at national banks and fast-growing fintechs. So they set out to alleviate those challenges by deploying safe, scalable, and reliable AI.
Andrew Stone is the Senior Vice President of Fraud Management at BHG Financial, where he leads a global team focused on fraud prevention, AML/BSA compliance, and financial crimes management. With over 30 professionals under his leadership, Andrew oversees enterprise fraud strategies across diverse product lines. He also serves as a board observer and industry expert for Vouched, contributing his insights on identity, KYC, and biometric solutions. Andrew is dedicated to exploring innovative technologies to combat financial crimes and frequently collaborates with industry leaders to share best practices.
PJ Rohall has been fighting fraud for 15 years. He has a strong understanding of mitigating bad actor use cases across the full customer journey. He leverages this skill set to educate and empower fraud fighters across the globe. He co-founded About Fraud, a global community built For Fraud Fighters, By Fraud Fighters. PJ exudes passion and vibrancy that engages others, while offering a refreshing dose of emotional intelligence. He is also a passionate mental health advocate, striving to break the stigma with personal stories of his journey with anxiety & OCD.
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